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About Us

Businesses of all shapes and sizes from across the country choose us because of our experience, excellent service, and results. We offer customizable service options designed specifically for small, medium, and large organizations – from single locations to large scale franchise brands.

Our Values

We show pride in who we are, we act with integrity, and we stay humble.

GREATNESS

We show pride in who we are, we act with integrity, and we stay humble.
For each other, our customers, our company. We value a work-life balance.

RESPECT

For each other, our customers, our company. We value a work-life balance.
We help people reach their full potential, and uphold each of our commitments.

ACCOUNTABILITY

We help people reach their full potential, and uphold each of our commitments.
A spirit of optimism and curiosity to learn, and passion to create fun.

YES!

A spirit of optimism and curiosity to learn, and passion to create fun.
We work together to win, we work across boundaries to create a sense of family.

TEAMWORK

We work together to win, we work across boundaries to create a sense of family.
Employees can manage all situations; we encourage improvement.

EMPOWERMENT

Employees can manage all situations; we encourage improvement.
We love success, and celebrating accomplishments. We work hard and have fun doing it.

RESULTS

We love success, and celebrating accomplishments. We work hard and have fun doing it.

Our Leadership

Teresa Engel

Teresa's experience spans decades of leading, developing and supporting a wide range of businesses and staff. She is passionate about solving problems that result from businesses being overwhelmed and under-performing. With over 25 years of experience in the call center industry alone, Teresa is an expert in providing the support that businesses need. Teresa lives in Parker, Colorado and enjoys fine wine, The Denver Broncos, her two boys, entertaining, shopping...and shoes.

President and CEO

Teresa’s experience spans decades of leading, developing and supporting a wide range of businesses and staff. She is passionate about solving problems that result from businesses being overwhelmed and under-performing. With over 25 years of experience in the call center industry alone, Teresa is an expert in providing the support that businesses need. Teresa lives in Parker, Colorado and enjoys fine wine, The Denver Broncos, her two boys, entertaining, shopping…and shoes.

Tom Wasilchin

Tom has been involved in the call center industry for over 20 years, primarily focused on sales and operations. Throughout Tom's career, he has not only continually expanded call center operations, but has also dedicated his efforts to the professional development and success of his employees. Tom and his wife Viera have two daughters, and live in Littleton, Colorado. He enjoys all sports and spending time with his entire family, all of whom live in beautiful Colorado.

Vice President

Tom has been involved in the call center industry for over 20 years, primarily focused on sales and operations. Throughout Tom’s career, he has not only continually expanded call center operations, but has also dedicated his efforts to the professional development and success of his employees. Tom and his wife Viera have two daughters, and live in Littleton, Colorado. He enjoys all sports and spending time with his entire family, all of whom live in beautiful Colorado.

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