Franchise Support

Growing Your Business Is Our Business

Our team of franchise growth specialists is dedicated to improving your business performance through enhanced productivity and growth development initiatives.

Franchise Growth

When you visit a franchise company, you expect the same experience regardless of who you talk to, what you order, or where you purchase! Your customers expect that same branded experience, too. Having served the franchise community for decades, we pride ourselves on delivering brand uniformity across all franchise locations from coast to coast.

Together, we create a custom solution that represents your brand while addressing the needs of your callers. Your phones will always be answered by a highly trained, professional representative serving as the voice of your franchise. This allows you to improve your customer experience, reduce hold and wait times on the phone, and frees up your staff to focus on what you hired them to do! This also provides freedom and flexibility to YOU as a franchisee…imagine being able to get away for a while knowing your phones are answered and your customers are taken care of!

And, when you grow, we help with that burden! Imagine not having to recruit, hire, and train…only to have to do it all over again. That’s right, we can free up your time so you can promote your business, engage with your community, and focus on your customers and employees.

The Grayter Advantage

Greater Cost Efficiencies

Be strategic about your business growth. With Grayter, you get an instant customer service department for a fraction of what it would cost you to recruit, hire, staff, and train your own team...only to have to do it all again because of turnover! Need to grow but are limited by space? We understand, and that’s why we recruit from coast to coast – outsourcing is more cost effective than physical expansion. We also offer a variety of packages that fit your needs and budget, with per-minute rates as low as $0.99 per minute.

Modern Support Solutions

We Are Different. From our home-based Customer Service Professionals to our pricing structure, we are not like other traditional contact centers. Providing customers with the support they need and want – in a way they want it - is more important than ever. Your customers expect support to be timely, and they deserve the best support possible, as fast as possible.

Process Improvement

You can cut costs, improve communication, improve utilization, and more, but too often, companies are limited because you’re only as good as what you know. Well-run businesses focused on growth need to maintain continuous improvement with concepts that impact your bottom line. Know where your pain points are, but don’t have the time and resources to address them? Grayter can help.

Business Initiatives

Most companies – maybe yours – have a goal of maximizing profit, right? We can help your efficiency by simplifying tasks and cutting waste by implementing best practices and improved techniques

In Our Client's Words

"Grayter is consistently looking for ways to improve and support the centers even more. Last year, they included new technology that tremendously increased the number of calls they can make each day."