Our Team

A business is only as great as its people.

And We Are Grayter.

Grayter Leadership

Teresa Engel

President and CEO

Teresa's experience spans decades of leading, developing and supporting a wide range of businesses and staff. She is passionate about solving problems that result from businesses being overwhelmed and under-performing.

With over 25 years of experience in the call center industry alone, Teresa is an expert in providing the support that businesses need.

Teresa lives in Parker, Colorado and enjoys fine wine, The Denver Broncos, her two boys, entertaining, shopping...and shoes.

Tom Wasilchin

Vice President

Tom has been involved in the call center industry for over 20 years, primarily focused on sales and operations. Throughout Tom's career, he has not only continually expanded call center operations, but has also dedicated his efforts to the professional development and success of his employees.

Tom and his wife Viera have two daughters, and live in Littleton, Colorado. He enjoys all sports and spending time with his entire family, all of whom live in beautiful Colorado.

Michelle Owens

Account Manager

Michelle has been in the call center industry since 2012. She has extensive consultative sales experience as well as operations, training and coaching experience. As an account manager, she is the primary point of contact for clients and she works closely with our operations team to ensure the highest level of client satisfaction.

Michelle lives in North Carolina with her husband and two daughters. They enjoy traveling and spending time at the beach.

Grayter Careers



Every GRAYTER employee works from the comfort and convenience of their own home. This provides a better work-life balance for our employees and creates unprecedented up time and redundancy for our clients.